- Sep 10, 2023
Dear Esteemed Players,
We understand that from time to time, hiccups can occur when making purchases, whether it's a recent donor package or missing in-game items. Rest assured, we are committed to delivering a seamless and enjoyable experience, and we're here to assist you every step of the way.
If you've encountered any issues with a recent purchase or find yourself missing items you've rightfully acquired, here's how to swiftly resolve the matter:
- Visit the Support Portal: Begin by visiting our dedicated support portal by clicking here.
- Create a Ticket: Within the portal, select "Create Ticket" to initiate the resolution process. Choose the "Purchase Issue" category to specify the nature of your concern.
- Provide Essential Details: Fill out the form with as much detail as possible. Include your purchase information, such as transaction IDs, dates, and any relevant receipts. If you're dealing with missing items, describe them clearly.
- Submit Your Ticket: Double-check the information you've provided, ensuring accuracy. Then, click the "Submit" button to send your ticket to our dedicated support team.
- Stay Informed: Keep an eye on your email or the support portal for updates on your ticket's progress. Our team will work diligently to address your concerns and provide timely assistance.
Thank you for being a vital part of our community. Together, we'll navigate any obstacles and continue to explore the boundless adventures awaiting you in the world of EmeraldsMC.
Stay determined, and let's keep thriving together!